Rania Ibrahim

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.

1. Identifying Potential Clients: 2. Understanding Client Needs: 3. Presenting Insurance Products: 4. Quoting and Closing Sales:

Selling insurance policies and services to individuals and businesses. Their duties typically include:

• Research and generate leads to find potential customers.
• Use networking, referrals, and cold calling to reach prospective clients.
• Meet with clients to understand their insurance needs and financial goals.
• Assess clients’ current coverage and recommend appropriate insurance products.
• Explain various insurance products, including life, health, auto, home, and business insurance.
• Tailor presentations to address the specific needs and concerns of the client.
• Provide quotes and explain the costs and benefits of different policy options.
• Persuade potential clients to choose a policy and close the sale.
• Handle objections and answer any questions clients may have.

• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved [Number] technical support inquiries per day.

• Handled confidential information in professional manner.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.