Raniesha Westmoreland
Memphis,TN
Summary
Dedicated professional with a proven track record of delivering exceptional customer service in diverse industries. Skilled in collaborating with team members or working independently to achieve goals, demonstrating a strong commitment to excellence. Effective at resolving customer concerns efficiently and professionally, resulting in increased customer loyalty. Adaptable and quick learner, excelling in dynamic and fast-paced environments.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Linen King
Memphis, TN
06.2023 - 11.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Boosted team efficiency through streamlined workflow processes.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Material Handler
Patterson Warehouses Inc.
Memphis, TN
03.2022 - 06.2023
Assistant Distribution Manager
Smith and Nephew
Memphis, MO
03.2020 - 01.2022
- Enhanced team efficiency by delegating tasks effectively.
- Assisted senior management in developing long-term strategies for overall growth of the company''s distribution network and reach in targeted markets.
- Optimized warehouse organization, resulting in improved order fulfillment and customer satisfaction.
- Ensured adherence to company policies and procedures by educating team members on expectations and enforcing compliance as needed.
Contingent worker
Kelly Services
12.2019 - 03.2020
- Packer, cross trained in picking, set self-motivated goals for safety/productivity/quality, solved typical issues.
Proficient packer/picker
Diamond Comic
08.2019 - 11.2019
- Comic book organizer, truck loader, pallet stacker, distributor of RF scan guns.
Proficient packer
XPO Logistics
11.2018 - 07.2019
- Material handler, customer service clerk, proficient picker, skills of multitasking on multiple computers.
Tug driver
FedEx
06.2014 - 08.2018
- Sprayed/cleaned belt lines, load aircraft planes, rewrapped open boxes, and scanned completed boxes for shipping.
Cleaner
Jani-King
08.2015 - 06.2016
- Cleaned restrooms, mopped walkways, sweeping and picking up of any trash inside and outside the facility.
Education
Diploma - undefined
Hamilton High School
01.2012
Skills
- Staff Recruitment and Development
- Quality and Performance Management
- HR Policies, Processes and Procedures
- Organization / Time Management
- Teambuilding & Supervision
- Safety/Security
- Budget Management
- Customer Service
- Management Reporting
- Record Management
- Expense Reduction
- Project Management
Timeline
Team Leader Manager
Linen King
06.2023 - 11.2024
Material Handler
Patterson Warehouses Inc.
03.2022 - 06.2023
Assistant Distribution Manager
Smith and Nephew
03.2020 - 01.2022
Contingent worker
Kelly Services
12.2019 - 03.2020
Proficient packer/picker
Diamond Comic
08.2019 - 11.2019
Proficient packer
XPO Logistics
11.2018 - 07.2019
Cleaner
Jani-King
08.2015 - 06.2016
Tug driver
FedEx
06.2014 - 08.2018
Diploma - undefined
Hamilton High School