Raniya Lockhart

• Serve as primary point of contact for residents, handling daily inquiries and concerns with professionalism, empathy, and strong customer service.

• Maintain strict compliance by auditing resident files, background screenings, and lease agreements in accordance with state housing regulations.

• Resolve tenant concerns and de-escalate high-stress situations using effective communication and conflict-resolution strategies.

• Accurately enter and manage resident data, maintenance requests, and account information in property management systems with attention to detail.

• Maintained compliance with leasing regulations and company policies during transactions.
• Responded to phone inquiries from prospective tenants regarding available rental units.

• Streamlined daily restaurant operations in family-owned business by processing customer orders, operating cash register, and providing food service in fast-paced environment.

• Assisted in catering events by efficiently setting up and breaking down food stations to ensure smooth service.
• Coordinated inventory processes to ensure timely restocking of supplies, minimizing service interruptions.