Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Established foundational processes for business operations.
Production and Maintenances Manager at DEM Draexlmaier Automotive Systems Sdn BhdProduction and Maintenances Manager at DEM Draexlmaier Automotive Systems Sdn Bhd