Raphael Agbenu
Kirkland
Summary
At Panda Express, as a shift leader, I lead a group of team(associate) which drive and significantly generated profit for the company. Through my leadership, I have also made sure associates have taken their breaks on time and maintaining a clean restaurant. I also train a team of associates cash handling and proper allocation of cash. My adaptability and focus on customer satisfaction has enabled me to serve as a source of motivation in customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Leader(Manager)
Panda Express
07.2023 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- I resolved to customer complaints promptly and professionally. By doing this, I helped create a much more calming atmosphere.
- I adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction
- I overseed overall guest experience and communicated with associate to ensure tasks are complete.
- I managed inventory and reported missing or damaged items.
- I oversee the daily finance and allocation of money where it belongs during the shift and after the shift.
Skills
- Staff scheduling
- Industry expertise
- Workplace safety
- Team management
- Employee training
- Cash handling
- Opening and closing procedures
- Training and mentoring
- Staff motivation
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Shift Leader(Manager)
Panda Express
07.2023 - Current
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