Summary
Overview
Work History
Education
Skills
Timeline
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Raphael Downes

Phoenix,AZ

Summary

Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.

Overview

7
7
years of professional experience

Work History

Senior Account Executive

Turo
Phoenix, AZ
07.2021 - Current
  • Trained and mentored new account executives while working towards becoming tenured associates.
  • Managed new host accounts, and made sure to provide continuous coaching and support while growing into more experienced hosts and grew their Turo fleets.
  • Maintained contact information database by keeping account details updated, clear, and relevant.
  • Strengthened client relationships with proactive and collaborative approach to manage client needs.
  • Contributed to annual revenue goals by taking on and developing high-potential new host accounts.
  • Anticipated how decisions were made, persistently explored and uncovered business needs of our department, so that I could present my findings during market meetings.
  • Collaborated with other departments to better understand our business and to implement strategies to improve our team’s efficiency and overall performance.

Consumer/Small Business Banker

Bank Of America
Phoenix, AZ
04.2018 - 08.2021
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Responsible for driving sales growth at banking center. This was accomplished by opening new deposit accounts, lines of credit, and investment accounts.
  • Maintained up-to-date knowledge of competitors' products.
  • Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
  • Built authentic relationships with clients, and showed them how BOA could best support them and their personal/businesses financial goals.
  • Executed wire transfers, stop payments and account transfers.
  • Performed compliance duties in accordance with applicable standards, policies and regulatory guidelines to promote safe and secure working environment.

Sales Manager

The Men's Wearhouse
Gilbert, AZ
02.2016 - 04.2018
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Education

Bachelor's Degree - Business Management

Michigan State University
East Lansing, MI
05.2013

Skills

  • Strategic Planning
  • Consultative Sales
  • Creative Thinking
  • Public Relations
  • Task Prioritization
  • Appointment Setting
  • Cold Calling
  • Verbal and Written Communication
  • Deadline Management
  • Pipeline Development
  • Data Analysis
  • Business Development

Timeline

Senior Account Executive

Turo
07.2021 - Current

Consumer/Small Business Banker

Bank Of America
04.2018 - 08.2021

Sales Manager

The Men's Wearhouse
02.2016 - 04.2018

Bachelor's Degree - Business Management

Michigan State University

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Raphael Downes