Raquel Andrade

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Consulting in marketing and sales guiding small and medium-sized enterprises (SMEs) to structure their businesses, establishing profitable and sustainable relationships over time by overcoming key
organizational obstacles, increasing existing demand, focusing on overall strategy.

• Researched industry and marketplace trends to develop marketing solutions and enhance business operations
• Promoted brand awareness positioning company as leader in its industry
• Created marketing campaigns which resulted in 23% increase in revenue through leads generation conversion
• Performed sales strategies to achieve commercial goals for target market resulting in 7.2% sales conversion rates

Leader of competitive intelligence program, responsible for anticipating main market trends and their impacts, generated intelligence to support strategic decisions through market research and analysis of results.

- Led a cross-functional work teams in a convergence project - mobile phone, broadband and cable TV unifying offers, billing and customer service, increasing product penetration per customer, cost reduction and process improvement.
- Design of new products (B2B/B2C), in their conception, development and implementation, resulting in market expansion and new revenues:

Launched and managed new business unit - air medical transport - which resulted in 18% revenue increase and market expansion by developing new service for insurance and credit card companies, army and worker union.