Raquel Chavez Vera
Medical Office Coordinator
Summary
Detail-oriented and knowledgeable medical office coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English and Spanish abilities.
Overview
14
14
years of professional experience
Work History
Medical Office Coordinator
BayCare Health System Inc.
Lithia, FL
05.2015 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Verified procedure codes and diagnosis codes.
- Verified eligibility and benefits prior to service being rendered.
- Scheduled, rescheduled and cancelled appointments for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Reviewed and sent medical records to other physicians upon request.
- Assisted in training new employees on navigating and using the EMR system.
- Insurance authorizations and referrals.
Medical Billing, Coding and Office Manager
Sunshine State Family Care, P.A.
Lithia, FL
06.2015 - 05.2017
- Updated patient financial information to guarantee accuracy.
- Evaluated employee records and productivity to complete employee evaluations.
- Charge entry and ERA posting.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Completed insurance verifications, authorizations and referrals.
- Completed insurance incentive programs for the provider.
- Insurance credentialing contracts.
Medical Coding and Billing Specialist
Family Medical Specialists Of Florida
Plant City, FL
11.2010 - 06.2015
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims.
- Verified signatures and checked medical charts for accuracy and completion.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Used Allscripts EMR to input information into computerized patient record system.
- Completed insurance incentive programs.
- Submitted provider credentialing to insurance companies.
- Insurance authorizations and referrals.
Education
Associate of Science - Computer Information Technology
Hillsborough Community College
Brandon, FL12.2021
Technical Degree - Medical Billing And Coding
Fortis Institute - Mulberry
Mulberry, FL10.2010
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2007
Skills
- Patient Information Collection
- Team Goals
- Patient Relations
- Problem Resolution
- Office Management
- Compassionate Communication
- Critical Thinking
- Staff Training
- Team Management
- Online Systems
- Timely Processing
- Customer Communication
- Confidence and Drive
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Billing, Coding and Office Manager
Sunshine State Family Care, P.A.
06.2015 - 05.2017
Medical Office Coordinator
BayCare Health System Inc.
05.2015 - Current
Medical Coding and Billing Specialist
Family Medical Specialists Of Florida
11.2010 - 06.2015
Associate of Science - Computer Information Technology
Hillsborough Community College
Technical Degree - Medical Billing And Coding
Fortis Institute - Mulberry
High School Diploma -
Lake Region High School
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