Raquel Fernandes
Henderson,NV
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hash House a Go Go. Proven ability to engage guests and resolve concerns swiftly, while efficiently managing cash handling and inventory. Recognized for multitasking during high-volume events, ensuring memorable experiences for patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Hash House a Go Go
Las Vegas, NV
04.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Hash House a Go Go
Las Vegas, NV
04.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV05.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
Certification
Serv Safe Certification
Languages
English
Native or Bilingual
Timeline
Server
Hash House a Go Go
04.2015 - Current
Bartender
Hash House a Go Go
04.2015 - Current
High School Diploma -
Del Sol High School