Raquel Guerrero

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Reviewed and updated customer information in database for accuracy.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.

• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish -speaking customers.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Provided language translation services for customer service inquiries.
• Updated account information to maintain customer records.setting up new accounts .credit memo,release back orders storefront cashier.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Billing and Coding

Externship 120 hours

• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Consistently lifted materials weighing as much as 40 pounds.
• Checked packages and merchandise for damage and notified vendors.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• shipping department UPS