Raquel Mina
Laveen,AZ
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in managing patient interactions and coordinating care, ensuring a welcoming environment and efficient operations.
Results-driven front desk receptionist skilled in communication, time management, and problem-solving. Proven ability to enhance patient experiences through effective scheduling and collaboration with healthcare teams, ensuring smooth office operations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Northern Arizona Medical Group
Cottonwood, AZ
05.2025 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments using electronic health record (EHR) systems, optimizing patient flow.
- Collected and verified patient information, maintaining data accuracy for medical records.
- Processed insurance verification and billing inquiries, enhancing patient experience.
- Maintained front desk organization and cleanliness, contributing to professional atmosphere.
- Collaborated with healthcare professionals to coordinate patient care effectively.
- Adapted quickly to changing priorities in fast-paced medical office setting.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Sales Associate-Key Holder
Earthbound Trading
Sedona, AZ
07.2023 - 07.2025
- Maximized customer engagement through personalized service and product knowledge.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Implemented point-of-sale systems to streamline transactions and enhance customer experience.
- Collaborated with team members to maintain store cleanliness and visual standards.
Front Desk Receptionist
KidZaam Dentistry
Cottonwood, AZ
05.2022 - 07.2022
- Processed insurance verification and billing inquiries, enhancing patient experience.
- Maintained front desk organization and cleanliness, contributing to professional atmosphere.
- Collaborated with healthcare professionals to coordinate patient care effectively.
- Adapted quickly to changing priorities in fast-paced medical office setting.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Cam Verde Online High School
Camp Verde, AZSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Initiative-taking
- Confidentiality handling
Timeline
Front Desk Receptionist
Northern Arizona Medical Group
05.2025 - Current
Sales Associate-Key Holder
Earthbound Trading
07.2023 - 07.2025
Front Desk Receptionist
KidZaam Dentistry
05.2022 - 07.2022
High School Diploma -
Cam Verde Online High School