Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel M. Schultz

Cocoa Beach

Summary

Dynamic professional with extensive experience in customer relationship management.

Proven track record in team training and effective communication.

Ensuring timely service and high client satisfaction.

Skilled in GPS navigation and accurate record keeping, consistently optimizing operations and enhancing service delivery. Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee enthusiastic about learning any field inside and out.

Pursues opportunities to learn new skills and contribute to group success.

Offers strong administrative, relationship-building.

Customer-focused and strong communicator to effectively interact with others.

Quick learner with management potential.

Detail-oriented individual with exceptional communication and management skills.

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Owner/Operator

House cleaning business
01.2015 - Current
  • Managed daily operations and scheduling for house cleaning services.
  • Trained and supervised a team of cleaning staff on best practices.
  • Maintained inventory of cleaning supplies and equipment for efficiency.

Transportation Dispatcher

Premier Towing & Transportation
Pam Bay
09.2011 - 02.2015
  • Monitored traffic conditions to optimize routes for drivers.
  • Coordinated vehicle assignments to ensure timely service for clients.
  • Communicated effectively with drivers regarding schedules and updates.
  • Managed dispatch software to track vehicle locations and statuses.
  • Handled customer inquiries and resolved transportation issues promptly.
  • Maintained accurate records of dispatched calls and driver logs.
  • Effectively resolved complaints by working closely with customers.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Provided support to drivers in regards to directions, paperwork.
  • Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
  • Tracked all shipments using GPS technology in order to provide real-time updates.
  • Responded to customer messages in regards to delivery issues.
  • Monitored drivers' progress and updated customers on their shipment status.
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Generated reports for management review related to driver performance, delivery delays.
  • Verified that all required documents were received prior to dispatch.
  • Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
  • Oversaw bookkeeping and dispatching operations for towing, hauling, and roadside assistance services.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.

Client Relations

PIP Printing/Print Shop
Palm Bay
01.2011 - 01.2015
  • In person/phone/email contacts with clients.
  • Responsible for taking orders (phone/in person/email).
  • Receive card/cash payment.
  • Post incoming checks to Client Accounts.
  • Reconcile all card and cash reports both daily and monthly.
  • Estimating, invoicing and filing.
  • Running both black/white and color copiers.
  • Ordering stock as needed.
  • Assisted in all aspects of bindery (Cutting/Padding/Booklets (back trimming)/spiral (GBC) binding/yard signs).
  • Sending proofs electronically.
  • Coordinating promotional materials and making sure jobs were completed, start to finish with outsourced vendors.
  • In charge of ordering apparel for embroidery/screen printing.
  • Keeping accurate inventory for apparel items and making sure of national distribution.

Customer Service Manager

Berlin & Jones/Commercial Envelope/Cenveo (Envelope Division)
Carlstadt
01.2005 - 01.2011
  • Managed a team of 5 CSRs.
  • Communicate with clients via phone and email.
  • Sending mock ups both by Fed-Ex and email.
  • Worked closely with Production (to include ordering specific stock), Estimating, Scheduling, Shipping and Sales teams to ensure on time delivery nationwide as needed.
  • Keeping accurate inventory records for several manufacturing plants nationally.
  • Schedule and set up Conference Room for press checks.

Education

High School Diploma -

Parsippany High School
Parsippany, NJ
06-1985

Skills

  • Team training
  • Inventory control
  • Customer relationship management
  • Fleet coordination
  • Dispatch operations
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Documentation and reporting
  • Financial reporting
  • Cashflow management
  • Preventative maintenance
  • Vendor negotiation
  • Relationship management
  • Inventory management
  • Dependable and reliable
  • Flexible schedule availability
  • GPS and route planning
  • Equipment maintenance
  • Basic computer literacy
  • Accurate record keeping
  • GPS navigation mastery

Timeline

Owner/Operator

House cleaning business
01.2015 - Current

Transportation Dispatcher

Premier Towing & Transportation
09.2011 - 02.2015

Client Relations

PIP Printing/Print Shop
01.2011 - 01.2015

Customer Service Manager

Berlin & Jones/Commercial Envelope/Cenveo (Envelope Division)
01.2005 - 01.2011

High School Diploma -

Parsippany High School
Raquel M. Schultz