Raquel Raysor
Lawrenceville,GA
Summary
Driven professional with a proven track record at Walmart, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Excelled in team leadership, fostering collaboration and efficiency. Demonstrated expertise in cash handling and sales training, significantly reducing customer complaints and streamlining operations for business success.
Overview
10
10
years of professional experience
Work History
Sales Associate
C&S Beauty
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
GSR Night Auditor
Red Roof Inn Hotel
02.2020 - 03.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Manager
Walmart
01.2015 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Nursing
Red Cross
Detroit, MI09.2006
GED -
Pershing High School
Detroit, MI09.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Problem-Solving
- Reliable and punctual
- Cash Handling
- Store Opening and Closing
- Sales Training
Timeline
Sales Associate
C&S Beauty
05.2024 - 08.2024
GSR Night Auditor
Red Roof Inn Hotel
02.2020 - 03.2024
Customer Service Manager
Walmart
01.2015 - 02.2020
No Degree - Nursing
Red Cross
GED -
Pershing High School
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