RA~SHADA BALL
XPO Logistics
Los Lunas,NM
1
Certification
13
years of professional experience
Results-driven logistics professional with proven track record in managing delivery schedules and client interactions. Known for reliability and ability to adapt to changing demands while maintaining high standards. Possesses strong communication and organizational skills with focus on team collaboration and achieving results.
Work History
Driver Sales Representative
5 Years 2 Months- Delivered products to customers efficiently, ensuring timely and accurate order fulfillment.
- Collaborated with logistics team to optimize delivery routes and schedules for increased efficiency.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries through multiple channels, ensuring high satisfaction and swift issue resolution.
- Streamlined processes for handling billing disputes, enhancing efficiency and reducing resolution time.
- Mentored new hires on company policies and customer service best practices to foster team development.
- Collaborated with cross-functional teams to improve service delivery and enhance customer experience initiatives.
COMPUTER OPERATOR
1 Year 6 Months- Responded to inbound calls to assist clients for the Centers of Medicaid and Medicare Services. Assisting employees with IT issues with their cellular devices and computers.
- Executed routine maintenance on hardware and software, enhancing system reliability and efficiency.
- Operated and monitored computer systems, ensuring optimal performance and minimal downtime.
TECH EXPERT
3 Years 7 Months- Assisted with technical calls by reconnecting devices to the network, resolving software issues, and replacing devices under warranty.
- Advised clients on technology solutions to enhance communication and connectivity.
- Evaluated customer needs to recommend appropriate devices and service plans.
- Delivered training sessions on new products and services for team members.
DIRECT CARE STAFF
1 Year 11 Months- Assist individuals with developmental disabilities, helping them to learn how to care for themselves with hopes that they would be able to move out from groups homes and into homes of their own and be successful.
- Provided compassionate care to individuals with diverse needs, ensuring safety and comfort.
- Assisted clients with daily living activities, promoting independence and dignity.
- Implemented personalized care plans in collaboration with multidisciplinary teams.
Education
High School Diploma
Skills
Safe driving practices
Vehicle maintenance
Customer service
Customer retention
Order fulfillment
Defensive driving
Multitasking
Reliability and punctuality
Certification
- CDL License - 5 years
- Hazmat, doubles, triples License endorsements- 5 years
Timeline
Driver Sales Representative
XPO Logistics
08.2021 - CurrentRead More
Customer Service Representative
T-Mobile
04.2020 - 08.2021Read More
COMPUTER OPERATOR
LEIDOS INNOVATIONS
11.2018 - 05.2020Read More
TECH EXPERT
VERIZON WIRELESS
03.2015 - 10.2018Read More
DIRECT CARE STAFF
BRIGHT HORIZONS
08.2013 - 07.2015Read More
West Mesa High School
High School Diploma
Read More