RASHAUNDA CRUSOE
Little Elm,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Server
Pappadeaux's Seafood Kitchen
Dallas, TX
10.2024 - 12.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cashier
Murphy USA Gas Station
Aubrey, Texas
06.2023 - 10.2023
- Processed customer payments quickly and returned exact change and receipts.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Travel Help Desk Supervisor
CX Loyalty
Plano, USA
06.2021 - 08.2022
- Assisted with a team of over 150 agents within the US and remained readily available for our Frontline agents
- Managed escalated calls and callbacks to customers with complaints, concerns and traveling assistance
- Lead by example to improve team performance, behaviors and call habits
- Researched and tracked refunds for customers as well as assisted with making over the phone payments and redeeming points for travel, hotel, and activities
- Advise customers on options based on their inquiries that were in line with company guidelines and vendor availability
- Made business to business contact on the behalf of the customer
- Demonstrated business management skills with consistency on deadlines and organizational operations
Customer Service Representative
Westlake Financial Corp.
Dallas, USA
07.2019 - 06.2021
- Research and track payments for customers as well as assisted with making over the phone payments
- Advise customers on options based on their inquiries that were in line with company guidelines
- Offering suggestions as to how they can meet their obligations, proposed alternative payment methods, and followed payment procedures
- Assisted borrowers who attempted to voluntarily surrender their vehicle by restructuring their current loan through hardship programs
Agent Support Advocate
United Healthcare
Dallas, USA
09.2015 - 03.2019
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
- Managed high call volume with tact and professionalism
- Worked closely with supervisors and managers on the A4me delivery model
Education
Diploma/certification -
Missouri College
10-2005
Diploma -
Hazelwood Central High School
05-2003
Skills
- System Fluency
- Microsoft applications
- Soft phone (LiveVox, Avaya, Amazon Connect)
- Payment systems
- Company specialized software
- Skip Trace tools
- Collection Apps
- Windows
- Intranet
- Internet
- Team member support
- Point-of-sale system
- Cash handling
- High volume dining
- Take-out service
- Remote
Systemfluency
- Microsoft applications
- Soft phone (LiveVox, Avaya, Amazon Connect)
- Payment systems
- Company specialized software
- Skip Trace tools
- Collection Apps
- Windows
- Intranet
- Internet
Timeline
Server
Pappadeaux's Seafood Kitchen
10.2024 - 12.2024
Cashier
Murphy USA Gas Station
06.2023 - 10.2023
Travel Help Desk Supervisor
CX Loyalty
06.2021 - 08.2022
Customer Service Representative
Westlake Financial Corp.
07.2019 - 06.2021
Agent Support Advocate
United Healthcare
09.2015 - 03.2019
Diploma/certification -
Missouri College
Diploma -
Hazelwood Central High School