Rashelle Flood
Suwanee,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Phone Operator
Mercer University
09.2022 - 04.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked if they would like to donate to the university.
- Answered average of 80 calls per day and directed to appropriate departments and personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Gathered customer information and promptly input data into computer system.
- Collected personal information from customers to accurately document requests.
- Performed data entry operations to update database with customer responses.
Clothes Runner
Ross Dress For Less
05.2022 - 08.2022
- Provided excellent customer service while meeting challenging time goals.
- Greeted customers and provided outstanding customer service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up clothing items and shoes on shelves, racks and displays.
Lifeguard
American Pools
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Recorded daily activity logs and incident reports for tracking purposes.
- Scanned main areas to monitor for any safety risks.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Mercer University
Macon, GA05.2025
High School Diploma -
Collins Hill High School
Suwanee, GA05.2021
Skills
- Telephone Etiquette
- Call Distribution
- Office Administration
- Emergency Response
- Social Perceptiveness
- Strong Interpersonal Skills
- Customer Service
- Attention to Detail
- Empathy and Patience
- Positive Attitude
- Excellent Phone Demeanor
- Team Collaboration
Timeline
Phone Operator
Mercer University
09.2022 - 04.2023
Clothes Runner
Ross Dress For Less
05.2022 - 08.2022
Lifeguard
American Pools
05.2019 - 09.2019
Bachelor of Science - Biochemistry And Molecular Biology
Mercer University
High School Diploma -
Collins Hill High School
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