Rashida Lovett
Providence,RI
Summary
Dynamic and dedicated cashier with a proven track record at Dunkin' Donuts, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and loyalty through personalized service and efficient transactions. Strong work ethic and integrity, consistently achieving sales targets while maintaining a clean and organized environment.
Overview
24
24
years of professional experience
Work History
Cashier
Dunkin' Donuts
81 Washington Street
06.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Dunkin' Donuts
141 Westminster Street
06.2024 - 07.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Housekeeper
Hampton Inn
Warwick, RI
01.2002 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Dunkin' Donuts
Providence Place Mall
03.2024 - 06.2024
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Housekeeper
Comfort Inn
Warwick Ri
01.2010 - 12.2016
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier
Burger King
Warwick, RI
01.2009 - 09.2010
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
Howard High
Chattanooga, TN06.1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Dunkin' Donuts
06.2025 - Current
Cashier
Dunkin' Donuts
06.2024 - 07.2024
Cashier
Dunkin' Donuts
03.2024 - 06.2024
Housekeeper
Comfort Inn
01.2010 - 12.2016
Cashier
Burger King
01.2009 - 09.2010
Housekeeper
Hampton Inn
01.2002 - 12.2006
Howard High