Dedicated residential care professional with a strong foundation in delivering compassionate support and guidance to individuals in need. Expertise in crisis intervention, conflict resolution, and behavior management consistently leads to positive outcomes for clients. Recognized as a valued team player, adaptability and reliability complement a results-driven approach that aligns with organizational goals. Proficient in active listening and empathy, ensuring the maintenance of a safe and nurturing environment for all individuals served.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Counselor
Innovative Life Solutions
01.2022 - Current
- Supervise daily operations in supported living homes for individuals with developmental disabilities.
- Lead and support direct care staff to deliver safe, person-centered services.
- Manage household schedules, staffing, transportation, and home maintenance.
- Track and report habilitation progress, incidents, and medication records with accuracy.
- Ensure fiscal accountability through monthly budgeting and expense submissions.
Residential Coordinator
Spring of Life Health Care
01.2021 - 01.2022
- Provided personal care, meal assistance, and medication support to residents.
- Executed individual support plans and documented habilitation outcomes.
- Handled behavioral incidents with de-escalation techniques and team collaboration.
- Participated in interdisciplinary meetings to improve care strategies.
Oversaw daily operations, ensuring compliance with regulatory standards and quality of care initiatives.
Evaluated resident needs through assessments, adapting support strategies accordingly to optimize outcomes.
Managed scheduling of staff shifts, improving coverage and enhancing service delivery efficiency.
Ensured compliance with federal housing regulations as well as state laws concerning landlord-tenant relations.
Improved residential safety by conducting regular inspections and coordinating necessary repairs.
Maintained accurate financial records related to rental payments, expenses, budgets, and financial projections for the property''s success.
Recruited, hired, and trained employees, providing day-to-day direction and guidance.
Residential Coordinator
Primere Care
01.2019 - 01.2021
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Coordinated individualized care plans for residents, ensuring alignment with health and wellness goals.
Led team meetings to discuss resident progress and implemented action plans based on feedback.
Developed and maintained relationships with external service providers to enhance resident support services.
Trained and mentored new staff on operational procedures and best practices in residential care.
Oversaw daily operations, ensuring compliance with regulatory standards and quality of care initiatives.
Evaluated resident needs through assessments, adapting support strategies accordingly to optimize outcomes.
Managed scheduling of staff shifts, improving coverage and enhancing service delivery efficiency.
Ensured compliance with federal housing regulations as well as state laws concerning landlord-tenant relations.
Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Improved residential safety by conducting regular inspections and coordinating necessary repairs.
Recruited, hired, and trained employees, providing day-to-day direction and guidance.
Corporate Legal Executive Admin/Receptionist at State Farm Corporate Law DepartmentCorporate Legal Executive Admin/Receptionist at State Farm Corporate Law Department