Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lewis Turner

Residential counselor
Washington,DC

Summary

Dedicated residential counselor with background in daily oversight and interactions with residents. Bringing work history leading and monitoring recreational activities and observing individuals during regular household routines. Professional when communicating with teammates, family members and authorities.

Overview

19
19
years of professional experience

Work History

Residential Counselor

Innovative Life Solutions
05.2016 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
  • Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
  • Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
  • Maintained safe and secure environment by conducting regular safety checks and enforcing house rules.

Bar-Back & Food Runner

H Street Country Club
01.2015 - 04.2017
  • Maintained bar efficiency by regularly stocking necessary supplies.
  • Facilitated training sessions for new employees to boost team efficiency.
  • Managed food delivery and dish collection within the restaurant.

General Laborer

CB Harris Co, INC.
01.2013 - 08.2015
  • Constructed and equipped household items at Marriott Marquis.
  • Sustained orderly and presentable work site environment.
  • Coordinated transportation and placement of furniture during moves.

Floating Center Manager

Ace Cash Express
10.2011 - 05.2013
  • Managed payment processing through cash register efficiently.
  • Manage customer grievances prioritizing their satisfaction.

Cashier

Home Depot
09.2009 - 08.2011
  • Handled cash, check, and credit card transactions efficiently.
  • Performed detailed cash register content counts as part of sale opening and closing tasks.
  • Guided customers to find desired products.
  • Managed official communications for upcoming sales, events, and promotions.

Food Prep

Spirit of Washington, Entertainment Cruises LLC
03.2008 - 10.2009
  • Delivered outstanding service in fast-paced environments.
  • Validated compliance with quality and quantity benchmarks for prepared food.
  • Implemented food safety protocols in compliance with health standards.

Box Office Sales Representative

Spirit of Washington, Entertainment Cruises LLC
03.2006 - 12.2007
  • Addressed customer questions about daily operations and product details via telephone.
  • Managed store security by overseeing opening and closing procedures.
  • Welcomed guests and guided them to appropriate locations.

Education

High School Diploma -

Crossland High School
Temple Hills, MD
01.2006

Skills

  • De-escalation techniques
  • Client advocacy
  • Boundaries establishment
  • Supply replenishment
  • Client transportation
  • Progress monitoring
  • Professionalism and ethics
  • Self-care practices
  • Crisis counseling

Timeline

Residential Counselor

Innovative Life Solutions
05.2016 - Current

Bar-Back & Food Runner

H Street Country Club
01.2015 - 04.2017

General Laborer

CB Harris Co, INC.
01.2013 - 08.2015

Floating Center Manager

Ace Cash Express
10.2011 - 05.2013

Cashier

Home Depot
09.2009 - 08.2011

Food Prep

Spirit of Washington, Entertainment Cruises LLC
03.2008 - 10.2009

Box Office Sales Representative

Spirit of Washington, Entertainment Cruises LLC
03.2006 - 12.2007

High School Diploma -

Crossland High School

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Lewis TurnerResidential counselor