Rasundriea Johnson
Buckeye,AZ
Summary
Adaptable customer service expert with a versatile background in client relations. Known for strong problem resolution and communication skills, ready to leverage experience to enhance customer engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
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01.2023 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in training new team members on service protocols and system navigation.
- Streamlined order processing procedures to enhance customer satisfaction and efficiency.
- Monitored customer feedback, identifying trends to improve service quality and response times.
- Assisted clients in understanding financial products and services, ensuring clarity in complex information.
- Processed customer inquiries efficiently through various communication channels, enhancing service delivery.
- Resolved account discrepancies by conducting thorough investigations and providing accurate solutions.
Sales Representative
Progrexion
04.2017 - 12.2022
- Analyzed client credit reports to identify areas for improvement and recommend actionable strategies.
- Educated clients on credit management techniques, enhancing their understanding of financial health.
- Developed customized credit improvement plans tailored to individual client needs and goals.
- Conducted workshops on financial literacy, increasing client participation in credit improvement programs.
- Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
- Developed and maintained relationships with clients to drive sales growth.
Sales Representative
Turn Key Solutions
07.2011 - 02.2017
- Conducted market research to identify new opportunities for product placement.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Fostered collaborative environment, sharing best practices among sales team.
Education
High School Diploma -
Jackie Robinson Charter
Los Angeles, CASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complaint handling
- Complex Problem-solving
- Sales closing
- Refunds and exchanges
- Inbound and outbound calling
- Software troubleshooting
- Calm and professional under pressure
Timeline
Customer Service Associate
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01.2023 - 02.2026
Sales Representative
Progrexion
04.2017 - 12.2022
Sales Representative
Turn Key Solutions
07.2011 - 02.2017
High School Diploma -
Jackie Robinson Charter