Rauf Muqaddas

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

I purchased automobile parts from importers, and I have three employees working under me. I assigned different areas to my employees, and we sell the parts at various locations in Antananarivo, Madagascar.

My responsibilities include managing staff schedules, overseeing inventory, taking orders, maintaining customer relationships, managing the ledger, issuing invoices, and handling bill of entry stock.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Produced and implemented customer satisfaction guarantee program which directly resulted increase in sales.
• Developed and implemented standards for staff to provide consistent service to customers.
• Completed opening and closing functions to meet operational needs.