Raul De Anda
San Antonio,TX
Summary
Dedicated and detail-oriented Field Technician with 3+ years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management.
Overview
13
13
years of professional experience
Work History
DOJ
Specteum
San Antonio, TX
08.2021 - Current
- Exhibited strong personal responsibility to drive individual and team success.
- Adapted swiftly to fast-paced settings, maintaining productivity and team collaboration.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Assisted field technicians with troubleshooting and completing service tasks to ensure successful job completion and minimize service disruptions.
- Provided real-time technical support for network installations, equipment configuration, and service activation.
- Monitored and managed service tickets, helping resolve issues efficiently and ensuring accurate documentation of completed work.
- Selected to assist with special projects focused on clearing backlogged tickets and improving workflow efficiency.
- Mentored and trained new hires on help desk procedures, troubleshooting methods, and internal support systems.
- Collaborated with technicians and internal teams to resolve connectivity issues and maintain service quality for customers.
- Maintained clear communication with field technicians to diagnose problems and guide them through technical solutions.
Field Technician
Charter Communications
San Antonio, TX
03.2018 - Current
- Delivered exceptional service to customers by answering questions and responding quickly to issues.
- Wired equipment and followed safe electrical procedures to eliminate risk.
- Demonstrated proper use of equipment to customers to reduce risk of accidents or damage to health and to meet health and safety requirements.
- Maintained inventory of supplies, materials and tools needed to work on job sites.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
- Diagnosed equipment malfunctions by analyzing technical data using applications such as, SCOPE, TechMobile,Unified, and Google maps.
Warehouse Associate
Restaurant Technologies Inc.
San Antonio, TX
04.2016 - 02.2018
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Logged unit quantities and entered data within inventory database to facilitate records maintenance.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Warehouse Associate
Haas Intl
San Antonio, TX
05.2013 - 12.2016
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Optimized project completion time by multitasking duties using heavy equipment.
- Received, stored and shipped goods and materials.
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Education
High School Diploma -
Phoenix Academy
San Antonio, TX05.2005
COC - NET+
New Horizons
San Antonio, TX09-2017
Skills
- Interpreting diagrams
- Data transmissions systems
- Customer service
- Equipment maintenance
- Self-motivated
- P>Technical Support
- P>Diagnostics and troubleshooting
- P>MS Office
- P>Good listening skills
Education
other
Timeline
DOJ
Specteum
08.2021 - Current
Field Technician
Charter Communications
03.2018 - Current
Warehouse Associate
Restaurant Technologies Inc.
04.2016 - 02.2018
Warehouse Associate
Haas Intl
05.2013 - 12.2016
High School Diploma -
Phoenix Academy
COC - NET+
New Horizons