Raul Sierra
Cape Coral,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
33
33
years of professional experience
Work History
Customer Service Representative
ABC Supply
Cape Coral, FL
01.2022 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints using effective communication and problem-solving to enhance customer satisfaction.
- Processed returns and exchanges while adhering to company policies.
- Educated customers on product features and benefits, leading to informed purchasing decisions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed the staging of the exhibit to meet manufacturers' specifications.
- Maintained accurate inventory levels to support sales operations. and perform regular cycle count.
Customer Service Representative
Lowes Home Improvement Center
Cape Coral, FL
12.2019 - 07.2022
- Assisted customers with product inquiries and order placements.
- Identified opportunities for upselling additional products or services based on customer needs.
- Stock and properly maintain inventory.
Police officer
New York City Police Department
New York, New York
02.1994 - 02.2014
- Responded to emergency calls and provided immediate assistance to citizens.
- Conducted investigations of crimes and gathered evidence for cases.
- Enforced laws and regulations throughout New York City neighborhoods.
- Assigned as a fire safety director for the New York City police department headquarters.
Education
Evander Childs H.S.
New York, New YorkPolice Officer - Police Science
New York City Police Academy
02.1994 - 06.1994
Some College (No Degree) - Aeronautical Engineering
College of Aeronautics
New York, New YorkSome College (No Degree) - Fire Science
John Jay College of Criminal Justice
New York, NYSkills
- Order processing
- Product knowledge
- Complaint resolution
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
ABC Supply
01.2022 - Current
Customer Service Representative
Lowes Home Improvement Center
12.2019 - 07.2022
Police officer
New York City Police Department
02.1994 - 02.2014
Police Officer - Police Science
New York City Police Academy
02.1994 - 06.1994
Evander Childs H.S.
Some College (No Degree) - Aeronautical Engineering
College of Aeronautics
Some College (No Degree) - Fire Science
John Jay College of Criminal Justice