Raul E. Franco
Las Vegas,NV
Summary
Dynamic professional with a proven track record in high-pressure environments in Las Vegas, where I excelled in customer service and effective multitasking. Fluent in English & Spanish, I leverage strong work ethic and teamwork to enhance guest experiences. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Gourmet Food Runner
Catch
01.2022 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Guest Services Associate
Cosmopolitan Of Las Vegas
02.2021 - 12.2021
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Booked appointments, accepted payments and answered guest questions.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Server
Estiatorio Milos
06.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Certificate - Game Development With HTML5 And JavaScript
Alison
Las Vegas, NV01-2021
Game Design
Santa Monica College
Santa Monica, CA01-2017
High School Diploma -
Francisco Bravo Medical Magnet HS
Los Angeles, CA01-2016
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- [English & Spanish] fluency
- Customer service
- Effective multitasking
Languages
English
Spanish
Timeline
Gourmet Food Runner
Catch
01.2022 - Current
Guest Services Associate
Cosmopolitan Of Las Vegas
02.2021 - 12.2021
Server
Estiatorio Milos
06.2017 - 03.2020
Certificate - Game Development With HTML5 And JavaScript
Alison
Game Design
Santa Monica College
High School Diploma -
Francisco Bravo Medical Magnet HS
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