Summary
Overview
Work History
Education
Skills
Timeline
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Raven Davis

Yuma,AZ

Summary

A fast learner with the motivation to bring my extensive customer service knowledge to a new field. Serviced-focused Manager with 9 years experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Encouraging and problem solving with talents for team building, leading and motivating. Hard working and passionate, I stay at my jobs for many years. Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

General Manager

Red Moon Ale House
02.2019 - 01.2024
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Answer and fix any and all employee problems, both on and off the clock.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Recruit, interview, and train new staff and employees.
  • Use of Microsoft Office (Excel and Word) for employee schedules, meticulous inventory of bar and food items, advertising and flyers.
  • Handle customer complaints in a timely and respectful manner.
  • Social media advertisements and creating daily, weekly and monthly promotions.
  • Working under a fast paced and extremely stressful environment, remaining calm and ensuring all staff are doing the same.
  • Create employee schedules using a combination of customer needs and numbers, as well as employee happiness, work life balance and strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Ensure staff follow all food control and safety regulations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bar Manager

Brewer's Sports Bar & Grill
04.2015 - 05.2019
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

High School Diploma -

Gila Ridge High School
Yuma, AZ
05.2010

Skills

  • Staff Supervision
  • Excellent Customer Service
  • Account Management
  • Advertising and Marketing
  • Microsoft Excel
  • Microsoft Word
  • Typing 60 WPM
  • Expense Control
  • Project Management
  • Customer Relationship Management
  • Quality Management
  • Sound Judgment
  • Team Training and Development
  • Problem Resolution

Timeline

General Manager

Red Moon Ale House
02.2019 - 01.2024

Bar Manager

Brewer's Sports Bar & Grill
04.2015 - 05.2019

High School Diploma -

Gila Ridge High School

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Raven Davis