Raven Gross
Elkridge,MD
Summary
Accomplished Pharmacy Technician with a proven track record at Sinai Hospital of Baltimore, enhancing pharmacy workflow and patient safety through meticulous medication dispensing and effective team collaboration. Expert in pharmacology knowledge and pharmacy software proficiency, significantly improving service quality and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
Internal Revenue Service, IRS
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Pharmacy Technician
Sinai Hospital of Baltimore
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Managed opening and closing duties for pharmacy.
Lead Pharmacy Technician
CVS Pharmacy
02.2019 - 10.2023
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Environmental Services Housekeeper
Howard County General Hospital
03.2016 - 03.2019
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
Diploma - Diploma
Belford High
Baltimore, MD06.2001
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Supply Restocking
- Insurance Verification
- Pharmacy Ethics
Certification
- CPhT - Certified Pharmacy Technician
Timeline
CSR
Internal Revenue Service, IRS
09.2024 - Current
Pharmacy Technician
Sinai Hospital of Baltimore
10.2023 - Current
Lead Pharmacy Technician
CVS Pharmacy
02.2019 - 10.2023
Environmental Services Housekeeper
Howard County General Hospital
03.2016 - 03.2019
Diploma - Diploma
Belford High
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