Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Raven Hope

Country Club Hills,IL

Summary

Dynamic and results-driven delivery professional with extensive experience at UPS, excelling in safe driving and customer service. Proven ability to efficiently manage time-sensitive deliveries while utilizing GPS navigation and package handling skills. Recognized for exceptional communication and problem-solving abilities, ensuring customer satisfaction and operational excellence.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Package Delivery Driver

UPS
Bedford Park, IL
11.2025 - Current
  • Operated delivery vehicle safely and efficiently to meet time-sensitive schedules.
  • Loaded and unloaded packages, ensuring proper handling and care.
  • Utilized handheld scanning devices to track package delivery status.
  • Communicated effectively with dispatchers to coordinate routes and deliveries.

Cashier

Target
Crestwood, IL
09.2019 - 02.2020
  • Processed customer transactions accurately and efficiently using POS systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained organized checkout areas, ensuring cleanliness and accessibility of merchandise.
  • Assisted in training new cashiers on operational procedures and customer engagement techniques.

Mail Carrier

USPS
Schererville, IN
02.2016 - 07.2019
  • Delivered mail and packages efficiently to rural addresses, ensuring timely service.
  • Adhered to safety protocols while navigating diverse terrains in various weather conditions.
  • Sorted mail according to order of address appearance for easy access in field.

Education

Cosmetology

Paul Mitchell The School
Chicago, IL

ABR Real Estate School
Chicago, IL
02-2025

High School Diploma -

Portage High School
Portage, IN
05-2012

Skills

  • Customer service
  • GPS navigation
  • Safe driving
  • Package handling
  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Cash handling and management

Certification

  • Paraprofessional License
  • Real Estate License
  • Cosmetology License

Timeline

Package Delivery Driver

UPS
11.2025 - Current

Cashier

Target
09.2019 - 02.2020

Mail Carrier

USPS
02.2016 - 07.2019

Cosmetology

Paul Mitchell The School

ABR Real Estate School

High School Diploma -

Portage High School