Raven Luna
Las Cruces,NM
Summary
Dynamic and customer-focused Retail Associate with a strong understanding of retail dynamics and exceptional customer service standards. Proven track record in delivering quality product recommendations and tailored solutions that exceed customer expectations. Dedicated to executing sales strategies and enhancing the overall customer experience, contributing to significant sales growth and brand loyalty. Passionate about fostering positive relationships with customers to ensure satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Caregiver
Personal
05.2022 - Current
Team Member
Michaels Arts and Crafts
11.2021 - 05.2022
- Assisted customers in selecting craft supplies and materials.
- Organized store displays to enhance product visibility and accessibility.
- Maintained inventory by restocking shelves and monitoring stock levels.
- Operated cash register, processing transactions efficiently and accurately.
- Ensured cleanliness of work areas and customer spaces throughout the store.
- Collaborated with team members to complete store tasks effectively.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Retail Sales Associate
Target
07.2021 - 11.2021
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Oversaw inventory management by conducting regular stock checks and implementing replenishment processes.
- Managed transaction processing and cash handling to ensure accuracy and enhance customer service.
- Collaborated with team members to ensure store displays met visual merchandising standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Old Navy
08.2018 - 07.2021
- Delivered exceptional customer service to enhance shopping experience.
- Assisted in inventory management and restocking of merchandise.
- Maintained organized merchandise displays to promote sales and improve customer engagement.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Education
High School Diploma -
New Mexico Connections Academy
Santa Fe, NMSkills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Team collaboration
- Product knowledge
- Time management
- Problem solving
- Effective communication
- Flexibility in scheduling
Timeline
Caregiver
Personal
05.2022 - Current
Team Member
Michaels Arts and Crafts
11.2021 - 05.2022
Retail Sales Associate
Target
07.2021 - 11.2021
Sales Associate
Old Navy
08.2018 - 07.2021
High School Diploma -
New Mexico Connections Academy