Raven Robinson

Smiths Station,AL

Summary

Results-driven intake coordinator with a commitment to optimizing the patient intake process. Proficient in assessing patient needs, verifying insurance details and ensuring accurate documentation. Proactive problem solver skilled in streamlining intake procedures and enhancing patient flow. Demonstrated ability to reduce wait times, minimize errors and maintain compliance with health care regulations, resulting in improved clinic operations.

Overview

years of professional experience

Certification

Work History

Intake Coordinator

The Bradley Center

Columbus, Ga

11.2020 - Current

Overhaul the intake process by implementing a digital patient information system, resulting in a 25% reduction in processing time.
Conduct thorough patient assessments to determine needs and eligibility for services increasing accuracy and alignment with insurance requirements.
Collaborate with the medical staff to expedite appointments and improve patient scheduling, reducing wait times by 30%.

Patient Representative

East Alabama Medical Center

Opelika, AL

09.2017 - 10.2020

Managed patient inquiries, coordinated appointments and resolved administrative issues, contributing to a 20% increase in patient satisfaction scores.
Assisted in verifying insurance coverage and benefits, reducing claim rejections by 15% through accurate data entry.
Implemented a streamlined check-in process, improving patient flow and reducing average check-in time by 20%.

Medical Receptionist

Urgent Care Centre

Phenix City, AL

06.2015 - 08.2017

Answered an average of 60 telephone calls per shift and offered office information, answered questions and directed calls to staff.
Organized 800 patient files and streamlined operations to improve efficiency.
Sanitized, restocked and organized exam rooms and medical equipment.

Education

Associate Of Applied Science - Health Services Administration

Chattahoochee Valley Community College