Raven Starnes
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Cleveland Clinic Main Campus
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Received and routed laboratory results to correct clinical staff members.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Specialist
Cleveland Clinic
05.2021 - 06.2022
- Followed document protocols to safeguard confidentiality of patient records
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Demonstrates knowledge and proficiency in registration
- Secures accurate patient demographic information, validation and capture of all insurance coverage to ensure accurate billing
- Collects co-pays and balances on account through consistent collection at each visit
- Achieving monthly registration goals at 99% set by management
- Has trained multiple floats in current department
- Has floated to General Surgery/Transplant, Orthopedics, Rheumatology, Dermatology/Plastics, Endocrinology, Women's Health, Urology, Neurology, and Imaging
Independent Contractor/ Managing Cosmetologist
Lady Jane's
02.2018 - 05.2021
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Opening and closing salon as Key Holder position.
- Keep track of bank throughout day and when closing
- Achieved monthly goals set by corporate
Managing Cosmetologist
Dino Palmieri
10.2014 - 02.2018
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
- Processed payments, entering sales in register for prompt customer service
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Grew sales with great work ethic, individualized beauty care plans and positive attitude
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
Education
Associate of Applied Science - Healthcare Administration
Eastern Gateway Community College
Steubenville, OH06.2023
Managing Cosmetologist
Brown Aveda Institute
Rocky River, OH09.2014
High School Diploma -
Cleveland Central Catholid
Cleveland06.2012
Skills
- Microsoft Office
- Verbal and Written Communication
- Customer Service
- Effective Listening
- Documenting and Recording Information
- Time Management and Prioritization
- Reliability and Dedication
Timeline
Administrative Assistant
Cleveland Clinic Main Campus
06.2022 - Current
Patient Service Specialist
Cleveland Clinic
05.2021 - 06.2022
Independent Contractor/ Managing Cosmetologist
Lady Jane's
02.2018 - 05.2021
Managing Cosmetologist
Dino Palmieri
10.2014 - 02.2018
Associate of Applied Science - Healthcare Administration
Eastern Gateway Community College
Managing Cosmetologist
Brown Aveda Institute
High School Diploma -
Cleveland Central Catholid
Similar Profiles
Neil RidgewayNeil Ridgeway
Interventional Radiology Technologist/Inventory Specialist at Cleveland Clinic/Main CampusInterventional Radiology Technologist/Inventory Specialist at Cleveland Clinic/Main Campus
Fran HoberFran Hober
Accreditation Professional (PRN) at Cleveland Clinic Main CampusAccreditation Professional (PRN) at Cleveland Clinic Main Campus
Pamela CainPamela Cain
Logistics Supervisor at Cleveland Clinic Main CampusLogistics Supervisor at Cleveland Clinic Main Campus
Teresa AllenTeresa Allen
Lead Certified Ophthalmic Assistant at Cleveland Clinic Main CampusLead Certified Ophthalmic Assistant at Cleveland Clinic Main Campus
Douglas StumpflDouglas Stumpfl
Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.