RAVEN YOUNG
Customer & Client Satisfaction
Ellerslie,GA
Summary
While applying effort and dedication towards my education as a Psychology student, I have enjoyed opportunities that have extended my knowledge of the true value of customer and client satisfaction. With experience in retail, food services and childcare, I possess skills in oral and written communication, data tracking and analytical problem-solving.
My passion for service delivery has continued to increase and has ensured that I remain committed to maintaining professional relationships as well as to drive long term positive business results.
Overview
6
6
years of professional experience
Work History
Dasher
Dasher • DoorDash, Atlanta Metropolitan Area
01.2019 - 04.2022
- Loaded, transported, and delivered items to clients & businesses in a safe & timely manner.
- Reviewed orders before and after delivery to ensure that orders were complete, the charges were correct, and the customer was satisfied.
- Assisted with loading and unloading items from vehicles.
- Provided excellent customer service, answered questions, and happily handled any complaints or concerns .
- Adhered to assigned routes and followed time schedules.
- Abided by all transportation laws and maintained the safest driving record possible.
Hostess
Colletta Italian Food & Wine
Alpharetta, GA
09.2018 - 11.2018
- Built sincere comradery with all servers, server assistants, management, kitchen staff and hosts to ensure communication is expressed honestly and thoroughly at all times.
- Created, confirmed and adjusted all reservations prior to, as well as, the day of scheduling to ensure table availability was guaranteed with minimal to no wait time upon arrival.
- Menu knowledge; basic knowledge of select items was used to give new guests an idea of the selections they have to choose from according to their preferences.
- Printed fresh menus daily to replace outdated/damaged papers to upkeep the cleanliness and aesthetic of the restaurant.
- Ensured all tables were appropriately set to match the number of guests within any given party prior to seating.
- Maintained a cheerful attitude to create a welcoming experience to each guest upon their arrival and departure.
Team Leader
Chick-fil-A
Columbus, GA
12.2017 - 04.2018
- Ensured a guest experience that resulted in return, increase in sales and positive word-of-mouth promotion
- Operated both traditional and modern order placing technology
- Utilized food handling and kitchen sanitation procedures to provide an honest delivery throughout the day
- Endured all weather conditions with optimism and professionalism
- Ensured all team members had a task to complete to uphold a steady production process.
Lead Teacher
Easter Seals of West Georgia
Columbus, GA
04.2017 - 08.2017
- Began as a floater for all ages and assisted teachers as needed. Once given a lead teacher role for toddlers (2 and 2 1/2 years old), I began to create bi-weekly lesson plans based on each child's progression in the class.
- Provided feeding assistance for both typical and non-typical children (children with limited motor and/or mental abilities)
- Notified parents of updates and concerns in regards to the facility and their child/children
- Maintained a warm, welcoming and attentive environment for all children and guests.
Beauty Advisor
Ulta Beauty
Columbus, GA
08.2016 - 01.2017
- Provided an upbeat and welcoming environment
- Greeted customers immediately upon arrival
- Assisted in finding products of preference and/or similar
- Unloaded stock trucks and re-stocked isles
- Maintained 100% in store card distributions
- Advertised store products appropriately
- Represented the company professionally, both in and outside of the workforce.
Brand Representative
Hollister
Columbus, GA
10.2013 - 06.2015
- Provided a warm and welcoming feel to the work environment to attract existing and new customers.
- Alerted customers to upcoming sales events and promotions.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays.
Education
Bachelor of Arts - Psychology
Ashworth College
Online 04.2022 - Current
High School Diploma -
Harris County High School
Hamilton, GASkills
Detail-oriented
undefinedTimeline
Bachelor of Arts - Psychology
Ashworth College
04.2022 - Current
Dasher
Dasher • DoorDash, Atlanta Metropolitan Area
01.2019 - 04.2022
Hostess
Colletta Italian Food & Wine
09.2018 - 11.2018
Team Leader
Chick-fil-A
12.2017 - 04.2018
Lead Teacher
Easter Seals of West Georgia
04.2017 - 08.2017
Beauty Advisor
Ulta Beauty
08.2016 - 01.2017
Brand Representative
Hollister
10.2013 - 06.2015
High School Diploma -
Harris County High School
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