Ray-Ana Bermejo
Oregon,OH
Summary
Dynamic and dedicated professional with extensive customer service experience at JCPenney. Known for exceptional cash handling accuracy and a strong work ethic, I excel in fast-paced environments, effectively addressing customer needs while fostering team collaboration. My problem-solving skills and attention to detail contribute to enhanced customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier
JCPenney
01.2021 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Host
Bob Evans Restaurant
06.2022 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team Member
Toledo Zoo
04.2020 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Diploma -
K-12
Ohio06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Multitasking and organization
- Data entry
- Empathy and patience
- Training and onboarding
- Basic math
- Honest and dependable
- Problem-solving
- Attention to detail
Timeline
Host
Bob Evans Restaurant
06.2022 - 04.2024
Cashier
JCPenney
01.2021 - 02.2025
Team Member
Toledo Zoo
04.2020 - 04.2022
Diploma -
K-12