Summary
Overview
Work History
Education
Skills
Timeline
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Ray Gates

Stafford,VA

Summary

Dynamic Food and Beverage Manager with a proven track record at The Rose Gaming Resort, excelling in customer service and team leadership. Enhanced operational efficiency through strategic staff scheduling and conflict resolution, ensuring exceptional dining experiences and high satisfaction levels. Committed to quality assurance and effective communication in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Food and Beverage Manager

The Rose Gaming Resort
Dumfries, VA
08.2025 - Current
  • Oversaw daily operations of food and beverage outlets at luxury gaming resort.
  • Created work schedules to enhance team efficiency during peak hours.
  • Facilitated communication between front-of-house and back-of-house staff for seamless dining experience.
  • Resolved customer complaints regarding meal quality and service promptly, ensuring satisfaction.
  • Monitored employee performance by delivering constructive feedback during shift changes or reviews.

Operations Manager

Rosie's Gaming Emporium
Dumfries, Virginia
07.2024 - 08.2025
  • Streamlined daily operations to enhance workflow and optimize resource allocation.
  • Supervised employee workflow to maximize productivity and uphold quality standards.
  • Facilitated team meetings to discuss objectives, provide updates, and resolve operational challenges.
  • Managed staffing requirements through recruitment, selection, onboarding, and training processes.

Food and Beverage Supervisor

Rosie’s Gaming Emporium
Dumfries, VA
04.2022 - 07.2024
  • Supervised daily food and beverage operations to ensure exceptional service quality.
  • Monitored dining room activity to guarantee prompt service and cleanliness.
  • Trained new hires on food handling techniques and safety regulations.
  • Resolved customer complaints to uphold high satisfaction levels and address concerns.

Education

GED -

Alexandria Public Schools
Alexandria
06.2011

Skills

  • Customer service
  • Staff scheduling
  • Conflict resolution
  • Team leadership
  • Training and development
  • Quality assurance
  • Effective communication
  • Performance evaluation
  • Operations oversight

Timeline

Food and Beverage Manager

The Rose Gaming Resort
08.2025 - Current

Operations Manager

Rosie's Gaming Emporium
07.2024 - 08.2025

Food and Beverage Supervisor

Rosie’s Gaming Emporium
04.2022 - 07.2024

GED -

Alexandria Public Schools
Ray Gates