Amanda Olivares
SAN ANTONIO,TX
Summary
Knowledgeable Customer Service expert with extensive experience in juvenile corrections, ensuring safety and rehabilitation of young offenders. Effectively managed and resolved conflicts, demonstrating strong ability to maintain order and discipline. Applied communication and crisis intervention skills to foster supportive and structured environment.
Overview
15
15
years of professional experience
Work History
Juvenile Corrections Officer
Atascosa County
01.2024 - 01.2025
- Supervising and monitoring the youth's behavior, ensuring facility security,
- Performed room checks in compliance with state regulations.
- Supervised youth in detention, ensuring safety and compliance with regulations.
- Implemented behavior management techniques to promote positive interactions among residents.
- Assisted in the development of policies and procedures aimed at improving overall facility operations, ensuring compliance with state regulations and accreditation standards.
Salon Technician/Customer Service Representative
Mink it up Esthetics
01.2019 - 01.2025
- Recruiting, training and coaching salon staff. Creating schedules for clients. Inventorying salon supplies and reordering as needed.
- Ensuring that the salon environment meets cleanliness and hygiene standards required by law.
- Monitoring completion of continuing education requirement needed to maintain licensure.
- Resolving client complaints.
Substitute Teacher
H.I.S.D
01.2016 - 01.2018
- Deliver pre-assigned lesson plans or create age-appropriate activities as needed. Manage classroom behavior and maintain a safe, respectful learning environment. Adapt to different grade levels, subjects, and school policies as required.
Member Service Representative
Pront Insurance
02.2010 - 07.2016
- Delivered exceptional customer service by resolving inquiries and concerns effectively.
- Educated members on product offerings, enhancing customer knowledge and satisfaction.
- Utilized CRM software to track member interactions and streamline communication processes.
- Collaborated with team members to improve service delivery and operational efficiency.
- Conducted regular follow-ups to ensure member satisfaction and retention rates remained high.
Education
Criminal Justice Associates of applied science - undefined
Palo Alto College
High school Diploma - undefined
McCollum High School
01.2008
Skills
- Management Skills
- Time Management
- Customer Service
- Critical Thinking
- Leadership
- Relationship building
- Exceptional oral communication skills
Language
Spanish - limited
English
Timeline
Juvenile Corrections Officer
Atascosa County
01.2024 - 01.2025
Salon Technician/Customer Service Representative
Mink it up Esthetics
01.2019 - 01.2025
Substitute Teacher
H.I.S.D
01.2016 - 01.2018
Member Service Representative
Pront Insurance
02.2010 - 07.2016
Criminal Justice Associates of applied science - undefined
Palo Alto College
High school Diploma - undefined
McCollum High School
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