Raya Shibilski
Vienna,VA
Summary
Friendly and dedicated Medical Receptionist offering exceptional skills in customer service and office management. Experienced in diverse and busy clinical settings. Knowledgeable in scheduling protocols, EHR/EMR management, and medical terminology. Committed to providing personalized service and quality patient care and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
PIKES PEAK ENT
08.2018 - 02.2019
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents using the AthenaHealth EMR system.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Licensed Practical Nurse
NORTH COUNTRY ORTHOPEDIC GROUP
01.2014 - 12.2014
- Collected and documented patient medical information such as blood pressure, temperature, height, and weight and recorded in electronic medical records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Certified Nurse Assistant
SAMARITAN KEEP HOME
12.2012 - 03.2013
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Real Estate Receptionist
RE/MAX HOMESTORES
05.2011 - 07.2011
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Streamlined office operations for increased efficiency with proficient handling of client inquiries and scheduling appointments.
- Contributed to the successful closing of property transactions by maintaining organized and up-to-date contract files.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
Veterinary Receptionist
CHENA RIDGE VETERINARY CLINIC
03.2009 - 09.2010
- Answered phone calls and messages for 2-physician veterinary medical facility, scheduling appointments, and handling patient inquiries.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Coordinated patient scheduling, check-in and check-out, patient invoicing and receiving payments.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Education
Program For Practical Nursing -
JEFFERSON-LEWIS BOCES
Watertown, NY01.2013
Nursing Assistant Program -
JEFFERSON-LEWIS BOCES
Watertown, NY11.2011
Skills
- Exceptional Customer Service
- HIPAA Compliance
- Records Management
- Patient Scheduling
- EMR / EHR (AthenaHealth, Avimark)
- Medical Office Procedures
Credentials And Licenses
- Licensed Practical Nurse
- Certified Nurse Assistant
Timeline
Medical Receptionist
PIKES PEAK ENT
08.2018 - 02.2019
Licensed Practical Nurse
NORTH COUNTRY ORTHOPEDIC GROUP
01.2014 - 12.2014
Certified Nurse Assistant
SAMARITAN KEEP HOME
12.2012 - 03.2013
Real Estate Receptionist
RE/MAX HOMESTORES
05.2011 - 07.2011
Veterinary Receptionist
CHENA RIDGE VETERINARY CLINIC
03.2009 - 09.2010
Program For Practical Nursing -
JEFFERSON-LEWIS BOCES
Nursing Assistant Program -
JEFFERSON-LEWIS BOCES
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