Results-driven professional with a focus on enhancing customer satisfaction and team performance. Skilled in mentoring, problem-solving, and communication, with a proven track record of improving service quality in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead Team Member
Chicken Salad Chick
Alpharetta, GA
05.2025 - Current
Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
Trained and mentored team members on efficient workflow practices and customer service techniques.
Implemented process improvements that enhanced service speed and reduced wait times for customers.
Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize waste.
Developed training materials that improved onboarding experience for new hires and enhanced team performance.
Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
Professional Cleaner
Self-employeed
Marietta, GA
02.2020 - Current
Delivered thorough cleaning services for residential and commercial properties, ensuring high standards of cleanliness.
Utilized advanced cleaning tools and eco-friendly products to enhance service quality and client satisfaction.
Developed customized cleaning plans based on client needs, improving service efficiency and effectiveness.
Established strong client relationships through effective communication and reliable service execution.
Kitchen Lead
Jets Pizza
Marietta, GA
09.2022 - 07.2023
Supervised kitchen staff to ensure compliance with health and safety standards.
Trained new team members on food preparation techniques and equipment usage.
Coordinated inventory management to maintain optimal stock levels and reduce waste.
Implemented quality control measures to enhance product consistency and customer satisfaction.
Managed daily kitchen operations, ensuring timely food preparation and delivery during peak hours.