Dynamic professional with a proven track record at Traverse Vision, enhancing patient satisfaction through meticulous optical measurements and exceptional customer service. Skilled in insurance verification and billing, I excel in fast-paced environments, demonstrating superior problem-solving abilities and professionalism. Achieved significant reductions in errors, showcasing attention to detail and a commitment to quality.
Overview
9
9
years of professional experience
Work History
Optician
Traverse Vision
09.2018 - Current
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Verified and updated patient records promptly to guarantee accurate prescription information.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Direct Support Professional
Listening Ear Crisis Center
09.2017 - 09.2019
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Factory Production Worker
IAC Automotive
10.2015 - 05.2017
Unloaded and loaded items from conveyors, machines, and conveyances.
Carefully packaged finished products and prepared for shipment.
Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Used equipment properly to avoid workplace hazards or injuries.