Summary
Overview
Work History
Education
Skills
Timeline
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Raychel Helman

Mt.Pleasant,MI

Summary

Dynamic professional with a proven track record at Traverse Vision, enhancing patient satisfaction through meticulous optical measurements and exceptional customer service. Skilled in insurance verification and billing, I excel in fast-paced environments, demonstrating superior problem-solving abilities and professionalism. Achieved significant reductions in errors, showcasing attention to detail and a commitment to quality.

Overview

9
9
years of professional experience

Work History

Optician

Traverse Vision
09.2018 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

Direct Support Professional

Listening Ear Crisis Center
09.2017 - 09.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Factory Production Worker

IAC Automotive
10.2015 - 05.2017
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Used equipment properly to avoid workplace hazards or injuries.

Education

High School Diploma -

Alma High School
Alma, MI
09.2012

Skills

  • Customer service
  • Insurance verification
  • Optical measurements
  • Computer skills
  • Retail sales
  • Insurance billing
  • Transaction processing
  • Attention to detail
  • Quality control
  • Billing processing
  • Appointment scheduling
  • Analytical thinking
  • Data verification
  • Time management
  • Excellent communication
  • Work order preparation
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Professionalism
  • Self motivation

Timeline

Optician

Traverse Vision
09.2018 - Current

Direct Support Professional

Listening Ear Crisis Center
09.2017 - 09.2019

Factory Production Worker

IAC Automotive
10.2015 - 05.2017

High School Diploma -

Alma High School

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Raychel Helman