Rayed Mohamed
Houston,TX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
1
1
year of professional experience
Work History
Sales Repesentative
Just Energy
Houston, TX
11.2022 - 09.2023
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Maintained accurate records of all sales and prospecting activities.
Customer Service Representative
Just Energy
Houston, TX
11.2022 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Science -
Houston Community College
Houston, TX05-2025
Skills
- Client Account Management
- Customer Retention
- Account Servicing
- Customer Service
- Customer Needs Assessment
- Sales Forecasting
- Client Service
- Lead Generation
- Sales Presentations
- Sales closing
- Complaint resolution
- Paperwork Processing
- Call Management
- Scheduling
- Appointment Scheduling
- Consultative Sales
- Data Collection
- Product Knowledge
- Account updating
Timeline
Sales Repesentative
Just Energy
11.2022 - 09.2023
Customer Service Representative
Just Energy
11.2022 - 09.2023
Associate of Science -
Houston Community College
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