Rayette Hill
Cleveland,Ohio
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Hairstylist
Beauty And Ink
02.2010 - Current
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Created beautiful braiding styles to accentuate client faces.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Consumer Banker
KeyBank
04.2022 - 07.2023
- Built strong rapport with clients through excellent communication skills and genuine empathy towards their needs.
- Demonstrated knowledge and sales skills in consumer lending and deposit products.
- Implemented process improvements that reduced errors while increasing efficiency within the Consumer Banking department.
- Identified opportunities for sales growth, successfully promoting banking products to prospective customers.
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
Customer Care Representative
CVScaremark
11.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
The Revenue Group
09.2016 - 12.2019
- Maintained comprehensive knowledge of industry trends and advancements, ensuring accurate information was presented to clients.
- Demonstrated expertise in the energy market, allowing clients to make informed decisions based on accurate and reliable information.
Administrative Assistant
Peacock Landscaping
02.2012 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OH06.2021
Skills
- Quick Learner
- Client consultation
- Detail-orientated
- Appointment Scheduling
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Consumer Banker
KeyBank
04.2022 - 07.2023
Customer Care Representative
CVScaremark
11.2020 - 04.2022
Customer Service Representative
The Revenue Group
09.2016 - 12.2019
Administrative Assistant
Peacock Landscaping
02.2012 - 07.2016
Hairstylist
Beauty And Ink
02.2010 - Current
High School Diploma -
Cleveland Heights High School
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