Raykell Burnett
Milwaukee,WI
Summary
Dedicated professional specializing in crisis intervention, case management, and client advocacy. Builds productive relationships with clients and team members while effectively managing multiple priorities and coordinating resources. Committed to empowering individuals to overcome barriers and achieve personal and professional goals.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Emergency Assistance Specialist
Ross Innovative Employment Solutions
Milwaukee, WI
08.2019 - Current
- Maintained knowledge of community resources and public agencies to connect customers effectively.
- Maintained knowledge of community resources and public agencies and also helped customers connect to them based on their needs.
- Entered data accurately and monitored reports in Wisconsin Work Programs (WWP), ensuring confidentiality and demonstrating strong organizational and time management skills.
- Utilized strong verbal and written communication skills to convey information clearly.
- Engaged collaboratively with team members to achieve common goals.
- Utilized Microsoft Office applications for tasks such as document creation and data analysis.
Self-Directed Personal Care
ILife
Milwaukee, WI
10.2016 - Current
- Facilitated daily personal care activities, including bathing, dressing, grooming, and mobility, to promote client independence and improve overall well-being.
- Conducted housekeeping duties to ensure clean, safe environment for clients during daily living activities.
- Assisted clients with medication management to ensure adherence to treatment plans and support positive health outcomes.
Customer Service Liaison
Ross Innovative Employment Solutions
Milwaukee, WI
11.2018 - 08.2019
- Managed incoming customer calls at call center, resolving inquiries and concerns to enhance customer satisfaction.
- Guided customers in navigating Cares Worker Web and Host on Demand systems, improving user experience and efficiency.
- Assisted applicants in completing emergency assistance applications, facilitating access to vital social services.
Customer Care Rep
Walgreens
Milwaukee, WI
02.2016 - 10.2016
- Achieved sales targets by implementing effective strategies in a retail environment.
- Assisted customers with inquiries, building strong relationships that improved customer satisfaction.
- Resolved Walgreens customer inquiries via phone, email, and chat, providing clear guidance to ensure customer understanding.
- Documented customer interactions in Walgreens systems with accurate case notes.
- Achieved sales targets through targeted strategies in retail environment, enhancing customer engagement.
Service Desk Representative
Home Depot
West Allis, WI
08.2014 - 02.2016
- Answered incoming calls from customers, corporations, and vendors regarding account balance fraud, processed fee waivers, letter requests, and credit balance refunds.
- Assisted consumers and business owners in managing home depot credit card accounts and purchases.
- Negotiated sales agreements with clients to secure profitable deals. follow up on new old/new and potential clients via mail, email and telephone.
Education
High school - Communication Design
Lynde and Harry Bradley Technology and Trade School
Milwaukee , WI 09.2006 - 05.2010
Skills
- Customer Inquiry Tracking
- Service Coordination
- Public Resource Knowledge
- Job Assistance Guidance
- Resource coordination
- Customer Conflict Management
- Conflict Resolution
- Empathetic Customer Interaction
- Organizational skills
- Team collaboration
- Active listening
- Client advocacy
Timeline
Emergency Assistance Specialist
Ross Innovative Employment Solutions
08.2019 - Current
Customer Service Liaison
Ross Innovative Employment Solutions
11.2018 - 08.2019
Self-Directed Personal Care
ILife
10.2016 - Current
Customer Care Rep
Walgreens
02.2016 - 10.2016
Service Desk Representative
Home Depot
08.2014 - 02.2016
High school - Communication Design
Lynde and Harry Bradley Technology and Trade School
09.2006 - 05.2010