Rayleen Cristobal
Delano,CA
Summary
Accomplished Key Holder at 99 Cents Only Stores, adept in customer service and cash handling accuracy, significantly enhancing customer satisfaction and sales. Expert in training and mentoring, with a proven track record in improving store operations and team development. Demonstrates exceptional multitasking abilities and a commitment to workplace safety and efficiency.
Overview
4
4
years of professional experience
Work History
Key Holder
99 Cents Only Stores
09.2022 - 05.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Crew Member
McDonald's
11.2022 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
Warehouse Packer
Amazon
09.2020 - 04.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Education
High School Diploma -
Delano High School
Delano, CA05.2017
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Bank Deposits
- Daily Reporting
- Team member development
- Multitasking and Prioritizing
- Sales floor organization
- Inventory and Stocking
- Handling Complaints
Timeline
Crew Member
McDonald's
11.2022 - 11.2023
Key Holder
99 Cents Only Stores
09.2022 - 05.2024
Warehouse Packer
Amazon
09.2020 - 04.2021
High School Diploma -
Delano High School
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