RAYLENE E. TETU

I provide exceptional, customer support and assist with guiding customers through solutions

I maintain a thorough understanding of products, services, and policies to effectively assist customers

I accurately document customer interactions and transactions across all tools/platforms

I’m responsible for metrics while continuously seeking opportunities to improve the customer experience and streamline processes.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
• Reviewed customer orders closely to locate desired items and checked up regularly to identify changes
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
• Use of knowledge of store pricing to create accurate estimates to give to customers
• Consistently met deadlines and quality goals for accuracy and timeliness
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

• Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards
• Direct and maintain a service attitude and serve as a guide to the respective team
• Ensure all guests feel secure and welcome approaching the Guest Relations Team
• Handle and resolve guest complaints and concerns finding appropriate solutions to ensure 100% guest satisfaction
• Ascertain departmental training needs and provide such training
• Direct the performance of the team and follow up with corrections when needed
• Establish friendly, courteous rapport while checking guests in/out, correcting issues with room keys, and posting of various room charges
• Support a working knowledge of rooms, facilities, services, and activities; I update reservations, rooms, dining, and activities
• Adhere to confidentiality protocol and answer multi-line telephone systems
• Prepare registration cards for the next day, collect payments and accurately maintaining the front desk, spa and provisions banks, making end of shift cash drops
• Anticipated guests' needs and responded promptly

• Use of extensive knowledge of products to collaborate with various clientele managers, analyzing the client's requirements and providing optimal product options
• Meeting with clientele at least once a week to go over what their business needs will be while introducing new products
• Seeking and adding to accounts to service through referrals, cold calling and networking
• Serviced a wide range of clientele, from nursing homes to local owned restaurants, providing a broad range of commodities
• Received orders by phone, email, and texts, while creating close relationships with vendors

• Office duties including administrative support, fulfilling sales orders and invoicing
• Managing online presence from our website to online sales orders using Shopify
• Schedule delivery of all outgoing orders to club stores and our distributors in Oahu and inter-island
• Photography for Amazon, Sam's Clubs online products and social media
• Recruiting for brand ambassadors, training and hiring and management of brand ambassadors
• Inventory and office supply management
• Created and maintained employee personnel records as well as implemented a new filing system for customers, vendors, confidential and financial records
• Inbound - Outbound mail/email management
• General human resource functions
• Daily, weekly and sales reporting
• Receptionist duties include taking inbound/outbound calls and receiving visitors

• Assigned RI, MA, NH and ME to perform in home surveys and selling moving and storage services as well as 3rd party services (i.e Crating)
• Follow up if the client has not already contracted our services while I'm in the home; understanding any 'what if' objections they may have and essentially walking them through reserving their move
• Self-generating leads via networking events, Realtor relationships, community involvement etc
• Follow up on all internet generated leads

• Retrieved all calls from a 'master' call back list with basic information
• Determine if the client has a need for an estimate via phone or would need an onsite estimate
• Creating estimates with the use of a combination of phone, email and/or fax to gather appropriate information
• Determine the estimated weight of a shipment and relayed the estimated costs back to the client in an official proposal
• With the use of specific sales techniques to educate the client with the goal of scheduling the client with Gentle Giant
• Follow through with all necessary paperwork, and be available on hand throughout the entire move process to ensure a smooth experience