RAYMESHA BILBO
Vallejo,Ca
Summary
Cultivated a reputation for reliability and dedication in customer service, consistently meeting customer needs with efficiency and a positive demeanor.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Wine Country Gift Baskets
Napa, CA
06.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for staff and clients, optimizing workflow efficiency.
- Maintained organized reception area, enhancing overall office professionalism and client experience.
- Trained new front desk staff on procedures and customer service standards to ensure consistency.
- Implemented inventory management system for office supplies, reducing costs through efficient tracking.
- Developed improved communication protocols between departments to streamline service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Fulfillment Center Associate
Amazon
Tracey, CA
02.2023 - Current
- Responsible for receiving and putting away inventory. Ensure that customer orders are ready and pack them up and load the truck. Ensure product meets quality requirements and use scanners to read bar codes on boxes.
Pro Sale Associate
Home Depot
Tracy, CA
03.2022 - 02.2023
- Greet customers and support customer needs in various departments. Provide and share product information, recommend, select, and help locate or obtain merchandise based on customer desires, ticket and display merchandise to promote sales, and process complaints.
Hostess
Rubio's Restaurant
Tracy, CA
07.2020 - 03.2022
- Welcomed guests in a warm and friendly manner. Ascertains their dining needs were met. Seated guests and managed the seating chart. Monitored restaurant activity to determine dining flow. Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
Coordinator
Ryder Integrated Logistics Inc.
Tracy, CA
10.2018 - 07.2020
- Process customer orders, dispatched trucks for deliveries, answered phones, photocopies and collated documents for drivers, sorted and filed documents, provided record keeping for drivers and company to ensure schedules were aligned for deliveries and pickups, entered data and typed up documents when needed to support drivers and colleagues.
Cashier
Winco Foods
Antioch, CA
04.2016 - 10.2018
- Handled money, answered phones, greeted customers. Processed debit card transactions and validated checks. Managed transactions with customers using cash registers. Issued receipts, refunds, and change to customers.
Cashier
Taco Bell
Stockton, CA
02.2014 - 09.2016
- Received and disbursed money to customers. Processed credit or debit card transactions and validating checks. Managed transactions with customers using cash registers. Issued receipts, refunds, and change to customers.
Education
Medical Front Office-Certificate - undefined
Pittsburg, CADiploma - undefined
Antioch High School
Antioch, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Office administration
- Confidentiality handling
- Guest relations
- Document management
- Skilled in software
- Meeting scheduling
- Multi-line telephone systems
- File management
- Conflict management
- Office management
- Effective planning
- Technical support
- Call routing
- Hospitality best practices
- Mail sorting
- Call forwarding
- Mail handling
- Meeting arrangements
- Task delegation
- Basic accounting
- Clerical support
- Calendar management
- Researching skills
- Word processing
- Inventory control
- Mail distribution
- Performance improvement
- Proficient in software
- Staff management
- Bookkeeping
- Strategic planning
- Spreadsheet tracking
Timeline
Front Desk Receptionist
Wine Country Gift Baskets
06.2025 - Current
Fulfillment Center Associate
Amazon
02.2023 - Current
Pro Sale Associate
Home Depot
03.2022 - 02.2023
Hostess
Rubio's Restaurant
07.2020 - 03.2022
Coordinator
Ryder Integrated Logistics Inc.
10.2018 - 07.2020
Cashier
Winco Foods
04.2016 - 10.2018
Cashier
Taco Bell
02.2014 - 09.2016
Medical Front Office-Certificate - undefined
Diploma - undefined
Antioch High School