Raymon Delcastillo
Wilmer,TX
Summary
Dedicated manager with a strong work ethic and proven ability to cultivate enduring client relationships. Skilled in motivating employees to reach their full potential, driving team performance, and achieving organizational goals. Committed to delivering exceptional results through effective leadership and fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
General Manager
Superstar Carwash
Gun Barrel City, Tx
05.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Assistant Restaurant Manager
Applebee's
Oak Cliff, TX
11.2023 - 04.2024
- Analyze sales and labor numbers throughout each day enabling decisive forecasting skills during daily operations
- Balanced cash drawers and safes at the end of each shift
- Closing restaurant (check-out reports and cashing out, filling in daily restaurant sales report and safe count)
- Coached team members on proper safety and sanitation methods according to county health department regulations
- Demonstrated patience and a positive attitude with team while motivating to achieve daily and weekly goals
- Ensure maintenance and proper cleanliness on the floor and behind the bar
Restaurant General Manager
Pizza Hut
Duncanville, TX
10.2021 - 09.2023
- Closely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelines
- Coach, train, and council all team members including, mystery shops, service standards, room inspections and discipline
- Complete opening and closing duties of restaurant and manage daily deposits
- Conducted daily food safety inspections
- Conducted employee interviews and created hiring/training processes and protocols
- Controlled labor by creating efficient employee schedules
Shipping and Receiving Supervisor
Stonecrop Technologies
Garland, TX
10.2017 - 08.2021
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers
- Managed vendor relationships to support supply chain and maintain product quality
- Planned stock quantities according to marketplace demand and sales forecasts
- Trained staff on material handling processes to reduce shipping times
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Improved customer satisfaction by finding creative solutions to problems
- Performed site evaluations, customer surveys and team audits
- Recognized by management for providing exceptional customer service
- Coordinated with freight forwarders to expedite international shipments
Restaurant General Manager
Pizza Hut
Ferris, TX
05.2012 - 10.2017
- Closely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelines
- Coach, train, and council all team members including, mystery shops, service standards, room inspections and discipline
- Complete opening and closing duties of restaurant and manage daily deposits
- Conducted daily food safety inspections
- Conducted employee interviews and created hiring/training processes and protocols
- Controlled labor by creating efficient employee schedules
Education
SOME COLLEGE - MASSAGE THERAPY
Texas center for Massage Therapy
Richardson, Tx08.2015
HIGH SCHOOL DIPLOMA -
Ferris High School
Ferris, Tx05.2012
Skills
- ServSafe certified
- TABC license
Timeline
General Manager
Superstar Carwash
05.2024 - Current
Assistant Restaurant Manager
Applebee's
11.2023 - 04.2024
Restaurant General Manager
Pizza Hut
10.2021 - 09.2023
Shipping and Receiving Supervisor
Stonecrop Technologies
10.2017 - 08.2021
Restaurant General Manager
Pizza Hut
05.2012 - 10.2017
SOME COLLEGE - MASSAGE THERAPY
Texas center for Massage Therapy
HIGH SCHOOL DIPLOMA -
Ferris High School