Raymond Chavez
San Jose,CA
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Outgoing Realtor with 24 years of Santa
Clara County Area of expertise experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactively followed up with clients to ensure complete satisfaction and maintain client relationship. Respond to customer inquiries received via phone, email, or chat in a timely and professional manner.
Overview
40
40
years of professional experience
Work History
Realtor Sales Associate
Realtor
Los Gatos
08.1999 - Current
- Sold over $250 million with buyers or sellers in the last 24 years.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Negotiated, facilitated, and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Heavy Weight Driver
FedEx Freight
Santa Clara
06.1995 - 06.2000
- Drove 8 ton box truck with additional payload up to 6.5 tons totaling 29,470 pounds on daily basis for 5 years.
- Transported freight via Main Hub in Santa Clara to cities up to South San Francisco down to Carmel Valley or Hollister side of highway 101 on a weekly cycle. Driving 250 miles per day.
- Safe driving award of 10 years driving small package to heavy weight division without any accidents.
- Provided the utmost customer service for all deliveries and pickups throughout the day well performing 12-18 deliveries throughout Upper peninsula to Carmel Valley every week. Weight was anywhere from 150 pounds to 2200 pounds per item or pallet.
- Held a class b license with a hazard material endorsement.
- Delivered goods to customers both locally and long distance.
- Conducted safety inspections on truck and equipment to verify proper operation before leaving the hub every morning.
- Inspected product load for accuracy and safely moved product load to guarantee timely and complete delivery.
- Maintained telephone or radio contact with supervisor to receive delivery instructions.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Used tie-downs to secure cargo for transport.
- Communicated regularly with dispatcher to provide updates on delivery times or pickups.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Dispatched for local and long-distance deliveries and arranged fuel during operations and maneuvers.
- Conducted efficient cargo transfers to maintain route schedules.
- Collected payment and delivery charges for freight delivered.
Federal Express Courier
Federal Express
Santa Clara, CA
08.1990 - 06.1995
- Provided utmost customer service for all deliveries and pickups throughout the day averaging 135 customers per day.
- Completed delivery routes for FedEx throughout San Jose area.
- Responsible for loading and unloading of delivery truck.
- Secured all packages safely inside the truck to prevent damages
- Arrange packages in order for delivery.
- Perform vehicle inspection before and after every daily route.
- Maintained delivery log for pickup and delivery of products to various locations.
- Provide considerate and efficient pickup and delivery of customer packages
- Zero accidents
Supervisor of Operations
United Parcel Service, UPS
Sunnyvale, CA
03.1986 - 09.1990
- Led 12 employees in being successful in their job duties so that 26 UPS Drivers were able to depart from the building on time and eliminating cost to the company and dissatisfied customers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Visited colleges as a recruiter to ensure UPS had enough employees to complete nightly and daily unloading, loading, and delivery service they offer.
- Driver trainer that included, but not limited to timing their steps while delivering packages on their truck, as well as ensuring safety of the driver from getting hurt or accidents to maintaining up-to-date knowledge of company policies, procedures, products, and providing utmost customer service.
- Established positive and effective communication among employees and upper management, reducing miscommunications, and missed deadlines.
- Trained employees how to use 10 key MSI Unit to prevent any possible delays when bulk shipments came through the delivery system since there were no scanners at the time.
- Supervised operations and kept employees compliant with company policies and procedures until all vehicles left the building for daily deliveries.
- Developed and implemented strategies to maximize loader job position and increase UPS driver satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained employees, established and monitored goals, conducted performance reviews and administered salaries for employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Provided backup to other city work belts and was ready to step in to assist with various tasks whenever employees or another manager was absent.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across the work area.
Customer Service Representative
Citibank
San Jose, CA
09.1983 - 08.1987
- Provided utmost customer service for 4.5 years starting at age of 17.
- 10 key by touch with great accuracy.
- Citibank location was the largest bank in Northern California based on bank account deposits and customers.
- Performed teller position and had a desk at the front door to direct customers based on their needs that moment.
- Balanced atm machines daily and was in charge of convincing customers to use ATM machines for there very 1st time being ATM machines were just being introduced to the general public.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns daily.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences as customers stepped into the bank.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
General Studies
Evergreen Valley College
San Jose, CAHigh School Diploma -
Independence High School
San Jose, CA06.1985
Skills
- Contracting
- Created Custom Flyers
- Photograph properties and edit on Adobe Photoshop
- Create custom floor plans on CAD program for flyers
- Create Just Listed and Sold Cards for listings
- In depth understanding of Excel, Word, Outlook, Powerpoint, Home Designer Architectural, Adobe Acrobat
- MLS Updating
- Mortgaging
- Customer Database Management
- House Showings
- Excellent Teamwork
- Property Showing
- Marketing and Advertising
- Customer Satisfaction
- CMA Software Knowledge
- Negotiation
- Digital Marketing
- Property Rights
- Client Guidance
- Work Well Independently
- California Department of Real Estate License BRE#01304545
- Contract Negotiation
- Property Inspection
- Meeting Arrangements
- Coordinate Closings
- Prepare Purchase Offers on CAR or PRDS contracts
- Database Management
- CRM Software Use
- Property Tours
- Financing Requirements
- Home Inspections
- Strong Organizational Skills
- Open House Preparation
- Virtual Tours
- Commission Sales
- Extreme knowledge of Property Improvements
- Strategic Photography
- Lead Follow-Up
- Closing Sales
- Expert Closer
- Property Assessments
- Legal Requirements
- Negotiate Sales
- Investment Property Expertise
- Real Estate Industry Understanding
- Pest Control
- Property Photography
- Promote Properties
- Home Repair
- Home Evaluations
- Recruiting Clients
- Market Research Data Entry
- Constant updating on industry trends and best practices
Timeline
Realtor Sales Associate
Realtor
08.1999 - Current
Heavy Weight Driver
FedEx Freight
06.1995 - 06.2000
Federal Express Courier
Federal Express
08.1990 - 06.1995
Supervisor of Operations
United Parcel Service, UPS
03.1986 - 09.1990
Customer Service Representative
Citibank
09.1983 - 08.1987
General Studies
Evergreen Valley College
High School Diploma -
Independence High School