Raymond Colmenares
Summary
Client Support Technician with experience in delivering client services, troubleshooting technical issues, and managing service calls. Skilled in problem-solving and effective communication, with a solid understanding of various software applications and operating systems. Contributed to streamlining support processes and improving customer satisfaction and team efficiency through collaboration.
Overview
5
5
years of professional experience
Work History
Client Support Technician
IT Services Express
Hallandale, FL
10.2023 - Current
- Provided technical assistance for hardware, software, and network issues.
- Analyzed customer inquiries and identified solutions using knowledge base resources.
- Troubleshot computer systems and peripheral devices to implement corrective measures.
- Monitored system performance to ensure network operation and security.
- Performed daily backups of critical data files.
- Resolved server hardware and software issues.
- Upgraded systems with new releases of operating systems and applications.
- Developed disaster recovery plans for system failure or data loss.
- Assisted with installation and troubleshooting of networking equipment.
- Managed employee access, security roles, and permissions.
Client Support Technician
Nova Southeastern University
Davie
06.2021 - 08.2022
- Managed numerous support tickets weekly for applications like Office, Zoom, NextGen, and Axium.
- Assisted users primarily with Windows 10 Enterprise machines.
- Troubleshot Mac, Android, and iOS devices.
- Worked with Azure Active Directory, Microsoft Endpoint Configuration Management Console, and SCCM.
- Resolved printer issues across various brands.
- Interacted with students, alumni, and faculty, including deans and professors.
- Provided excellent customer service by tracking tickets, following up, and ensuring user satisfaction.
NAF Summer Intern
Atlantic Technical College
Coconut Creek
06.2019 - 08.2019
- Worked with the IT department in handling daily issues on campus
- Answering multiple phone calls and troubleshooting problems that were called in
- Performed computer/network support and design activities
Education
Information Technology -
Broward College
Davie10-2022
Network Support Services -
Atlantic Technical High School and College
Coconut Creek06.2020
Skills
- Customer Service
- User Support
- Ticket Management
- Network diagnostics
- System Administration
- MS Office Proficiency
- Data Recovery
- Videoconferencing
- Audio Production
- Wireless Microphone Systems
Languages
English and Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Client Support Technician
IT Services Express
10.2023 - Current
Client Support Technician
Nova Southeastern University
06.2021 - 08.2022
NAF Summer Intern
Atlantic Technical College
06.2019 - 08.2019
Information Technology -
Broward College
Network Support Services -
Atlantic Technical High School and College
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