Raymond Decoste Jr.
Paterson,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager
AMC Theatres
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Supervisor
AMC Theatres
07.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Virtual Assistant
The Brandprint
09.2019 - 03.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Assumed previous responsibilities of former role as Researcher/Writer for articles, listicles, and scripts.
Education
Bachelor of Arts - English (Creative Writing Concentration)
Montclair State University
Montclair, NJ08.2023
High School Diploma -
International High School
Paterson, NJ06.2019
Skills
- Staff Management
- Event Coordination
- Meeting Leadership
- PowerPoint Presentations
- Office Organization
- Administrative Duties
Websites
Timeline
Manager
AMC Theatres
03.2023 - Current
Supervisor
AMC Theatres
07.2022 - 03.2023
Virtual Assistant
The Brandprint
09.2019 - 03.2022
Bachelor of Arts - English (Creative Writing Concentration)
Montclair State University
High School Diploma -
International High School
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