Brandy Gerry

• Managed the case loads of nine youth, consistently meeting one hundred percent of agency documentation and compliance deadlines.

• Completed intake and initial assessment procedures within 72 hours.

• Collaborated with multi-agency teams to develop and implement individualized service plans that improved youths’ outcomes.

• Achieved a 90% success rate in transitioning youth to stable housing through effective resource coordination.

• Trained and mentored 14 new case manager, case support specialist, and group care counselors, improving on-boarding efficiency and team performance.

• Partnered with local schools and agencies to ensure education continuity for at risk youth, improving attendance and grades.

• Partnered with schools, probation officers, and social service agencies to create wrap around support plans tailored to individual youth.

• Delivered culturally responsive services to youth from diverse backgrounds, fostering trust and improving program retention.

• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Acted as a liaison between youth and development teams, ensuring timely communication during critical incidents.
• Responded to youth inquiries and resolved complaints to establish trust and increase satisfaction.
• Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
• Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

• Led psychoeducational workshops, providing clients with valuable information about mental health conditions, coping strategies, and resources for ongoing support.
• Assisted treatment team in providing services to youth and families with complex range of disorders and treatment needs.
• Conducted assessments to evaluate client needs, using findings to inform targeted interventions and recommendations.
• Facilitated group therapy sessions, fostering a supportive environment for youth to share experiences and learn from one another.
• Participated in ongoing professional development opportunities, staying current on best practices in mental health counseling and service delivery.
• Reduced crisis situations by implementing proactive intervention strategies and de-escalation techniques.