Wailana Reyes
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Love Ramen
Lancaster, CA
05.2026 - Current
- Oversaw daily operations during shifts, ensuring adherence to safety and sanitation standards.
- Managed order accuracy and efficiency, ensuring timely delivery of meals to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Gyu Jinya
Lancaster, CA
05.2026 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to streamline communication and improve service flow.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep the dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Child Care Helper
Raynette Bactad
Lancaster, Ca
01.2020 - 12.2025
- Supervised group activities to create a safe, engaging environment that encouraged children's participation.
- Supervised group activities, fostering a safe and engaging environment for children.
- Monitored children's behavior and implemented discipline strategies to maintain a positive learning atmosphere.
- Collaborated with parents to share updates on children's progress and proactively address concerns, strengthening parent-child-caregiver relationships.
Food Vendor
Raynette Bactad
Lancaster, CA
01.2020 - 10.2025
- Managed daily food preparation and service operations, ensuring consistent quality and customer satisfaction.
- Managed daily food preparation and service operations, ensuring quality and consistency
- Loaded carts and trays for efficient food transport to various locations, supporting timely service delivery.
- Ensured compliance with health and safety regulations in food handling practices.
Education
Associate of Science - Psychology
Antelope Valley College
Lancaster, CA12-2027
High School Diploma - undefined
Assurance Learning Academy
Lancaster, CA05-2025
Skills
- Service excellence
- Exceptional customer service
- Guest engagement
- Cash handling
- Cleanliness standards
- Effective communication
- Team collaboration
- Order accuracy
- Critical thinking
- Hospitality management
- Menu knowledge
- Sanitation practices
Timeline
Server
Love Ramen
05.2026 - Current
Server
Gyu Jinya
05.2026 - Current
Child Care Helper
Raynette Bactad
01.2020 - 12.2025
Food Vendor
Raynette Bactad
01.2020 - 10.2025
High School Diploma - undefined
Assurance Learning Academy
Associate of Science - Psychology
Antelope Valley College