Raymond Ngo
Sacramento,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Pharaoh Karoke
09.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Tutor
Kumon Learning Center
07.2021 - 08.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Barista Shift Lead
T4 Tea For U
08.2020 - 07.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Bachelor of Science - Human Resources Management
Sacramento State University
Sacramento05.2024
Associate of Science - Business Administration
Evergreen Valley College
San Jose05.2021
Skills
- Customer Relationship Management
- Personnel Training
- Verbal and Written Communication
- Online Learning Platforms
- Confidence Building
Timeline
Server
Pharaoh Karoke
09.2022 - 07.2023
Tutor
Kumon Learning Center
07.2021 - 08.2022
Barista Shift Lead
T4 Tea For U
08.2020 - 07.2021
Bachelor of Science - Human Resources Management
Sacramento State University
Associate of Science - Business Administration
Evergreen Valley College